We don't offer refunds or exchanges due to sanitary reasons. All sales are final. We don't process cancellations once the order has been placed. Once packages are dropped off at the post office, we no longer have control. Please contact USPS for further details once you've received your tracking number. We are not responsible for any lost/ stolen package.
Shipping address must match your billing address in order for your order to be processed and fulfilled. Please verify delivery with your signature. Remember to list your Apt# during checkout. Failure to do so will result in orders being shipped back to us, and you will have to pay for the order to re-ship.
Orders are processed & shipped within 7-14 business days. Express shipping is 2-4 business days (please take weekends & holidays into consideration). Tracking will be provided via email.
How much hair do I need?
Our bundles are 95100g each. A sew-in with our hair will need approximately 2-4 bundles. We only recommend buying 2 bundles in 14-16 inch. Any length past 24" requires 4 bundle for a FULL LOOK.
*TIP- purchase 3 of the same lengths for a more fuller look even on the ends. Please keep in mind the longer the hair the smaller the weft.
Can I color my hair?
Yes you can. This is 100% virgin hair that has not been processed. However, once it is chemically processed in any way it is no longer virgin. Be sure to keep it conditioned and moisturized.
How long does the hair last?
This hair can last for a long time, with proper care! Even for reuse...our customers generally use the hair for 6-12 months.
Can you reuse lace closures/frontals? How long do they last?
Yes you can, depending on how you take care of it. We encourage you to be gentle with your lace so you can use them for multiple installs. Please do not scratch or brush the lace excessively...be gentle!
Bleached knots are for lace closures/frontals. This technique allows the lace to appear more realistic by dying the knots at the base of the material to a flesh tone color. This however can cause premature shedding.
How to maintain my extensions?
Please wash using Tresseme Shampoo and Silicone Mix Conditioner.
*TIP-after removing bundles from install, spray weft with Seabreeze and let hair soak in shampoo 2x and then rinse well. Please condition after.
High heat can loosen the curl pattern on curly hair. Seek a professional for best results.
Lace closure wig vs. lace frontal wig vs. full lace wig?
A lace closure wig is made up of 2 or more bundles of weft hair and 4x4 free parting closure piece. A lace frontal wig is made up of 2 or more bundles and a 13x4 or 13x6 free part lace frontal. *These units are handmade.
A full lace wig is made up of individual strands of hair ventilated into a Swiss lace cap. The entire cap is free parting.